How do you arrive at a fixed price?
A short scoping conversation, then a written breakdown of hours, milestones and deliverables, with contingency for testing and revisions built in. The hourly rate is published so you never need a call to learn what an hour costs; a fixed price is a different thing — it needs the scope in front of us before we can hold it.
Can I move between models?
Most clients do. Hourly while the direction is still forming, project-based to get the first version out against a date, then a retainer once it is live and the work becomes continuous. There is no penalty for switching and no new onboarding when you do.
What happens if the scope changes?
On hourly and retainer work, nothing — you change your mind and we adjust. On a fixed price, a material change gets a change order with the new price and date before any of it is built. You will always see the impact before we act on it.
What is included in the $200 hour?
All of it: discovery, technical planning, system design, implementation, code review, testing, deployment, documentation, meetings and the messages in between. Third-party services — hosting, APIs, licences — are billed through at cost, never marked up.
How does billing work?
Hourly is invoiced fortnightly against tracked hours. Fixed-price work is billed on milestones, so you pay for delivered and approved work. Retainers are billed monthly in advance. Bank transfer, ACH or card.
Do committed hours cost less?
Yes. Retainer hours are billed below the standard rate, and the rate improves as the monthly commitment rises. Large fixed-price projects are quoted on the same basis.
Can I pause or cancel a retainer?
Thirty days’ notice to cancel, and you can pause for up to two months a year without penalty. Unused hours do not roll over month to month, but tell us in advance about a planned quiet period and we will bank them.
What if it is not working out?
You are never locked in. Hourly stops whenever you say so, fixed-price work is paid milestone by milestone, and a retainer ends on notice. We would rather tell you in week one that we are the wrong people than invoice you for a year of it.